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Reliable CIS-ITSM Test Labs - CIS-ITSM Latest Test Materials

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q115-Q120):

NEW QUESTION # 115
Change Management uses the workflow engine by default to facilitate approvals and processing for each type of Change, including Emergency, Normal, and Standard.

A. False
B. True

Answer: B

Explanation:
Explanation
The Change lifecycle is driven by workflows. The workflow conditions are based on the Type of Change.

NEW QUESTION # 116
_______________ is primarily focused on the details needed to manage and operate hardware and software.
_______________ is primary focused on the financial aspects of hardware and software.

A. IT Service Management, IT Financial Management
B. IT Operations Management, IT Financial Management
C. Asset Management, Configuration Management
D. Configuration Management, Asset Management

Answer: D

Explanation:
Explanation
Asset Management
Asset Management, monitors and maintains things of financial value to an entity or group. It may apply to both tangible assets such as buildings, computers, hardware or software and to intangible concepts such as intellectual property and goodwill.
Something that has intrinsic value to a person or an enterprise.
Configuration Management
The Process responsible for maintaining information about Configuration Items required to deliver an IT Service, including their Relationships. This information is managed throughout the Lifecycle of the CI. Configuration Management is part of an overall Service Asset and Configuration Management Process.
Entity or thing that you with to track that is required for the delivery of a service.
CIs are the objects or things we care about.
CIs have attributes that describe the objects.

NEW QUESTION # 117
Which of the following represents how Knowledge Management Article publishing is managed?

A. Publish and Retire workflows are set in the Knowledge Management System Properties
B. Each Knowledge Article follows its own Publish and Retire workflow
C. Any article submitted is automatically published
D. Each Knowledge Base follows its own Publish and Retire workflow

Answer: B

Explanation:
Explanation
Each Knowledge Base can have its own Publish Workflow and Retire Workflow. Each Knowledge Article kicks off an instance of the Publish and Retire workflow defined in the Knowledge Base.

NEW QUESTION # 118
Change tasks can manually be added in the following states. (Choose three.)

A. Closed
B. Canceled
C. Authorize
D. Implement
E. Assess

Answer: C,D,E

NEW QUESTION # 119
Which of the following CANNOT be performed by catalog_editor role?

A. Update Catalog.manager
B. Maintain Categories
C. Maintain Catalog Item
D. Update Catalog Definition

Answer: A

Explanation:
Update Catalog.manager can be done by a user with role catalog_manager.

NEW QUESTION # 120
......

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